RealPage COVID-19 Resource Center: Managing Rental Housing’s New Challenges

By closely monitoring and standing vigilant during these uncertain times brought on by COVID-19, RealPage is doing everything possible to provide clients, partners, employees and constituents effective ways to meet new, daily challenges in rental housing. On March 10, RealPage activated its Enterprise Business Continuity Plan to address potential internal operational threats related to the coronavirus. The plan is designed to mitigate the impact of threats of losing facilities, staffing, technology and key vendors/suppliers that affect how we serve customers and provide solutions essential to property management operations. In addition, RealPage is helping clients and the industry stay informed regarding the virus’ effect on multifamily, student, senior and other housing sectors while providing information critical to operations through the RealPage COVID-19 Resource Center. The Resource Center is filled with tips and best practices to protect your residents, prospects and teams, and offers ways to effectively conduct business amid tightening mandates regarding face-to-face interaction. Tips and practices for conducting business remotely Daily workflows in the rental housing industry are being restricted through social distancing. While inconvenient, the practice doesn’t have to bring operations to a halt. Technology has blessed the industry with ways to conduct day-to-day business like using immediate two-way communication between your staff and residents who are divided by location. Among its many offerings, the Resource Center answers what can be done to minimize interaction between staff and prospects, whether hosting community tours or broadcasting critical information that residents need now. The Resource Center also provides insight on technology that helps leasing staff working remotely to manage incoming leads and critical calls. For maintenance teams, the resource page provides ways to share information between the field and back-office te...