Providing Key Communication Link to Residents and Employees when Needed the Most

Managing crisis situations ultimately comes down to protecting residents, prospects and teams. Communication is the glue that holds it all together. Because businesses are relying now minimizing personal interaction, the need to communicate through technology is greater now more than ever. Communicating by text, chat, email and voice are ways that property managers can stay in touch with residents, especially now. Portals a conduit to providing critical information With social distancing and the new business norm, it’s important to enable immediate, two-way communication between your staff and residents without meeting face-to-face. Resident portals can be a valuable resource for property managers. During crisis, residents have questions, concerns and fears and rely on property staff for answers, reassurances and best procedures. When residents reach out and they aren’t acknowledged or don’t hear back promptly they become dissatisfied. Portals allow property management staff to extend that vital link and broadcast messages through the desktop platform or mobile app to the entire community via text, voice or email. Urgent or less time-sensitive messages can be tailored to all or specific residents, floors or buildings because needs are as individual as the people that live in your community. RealPage has offered electronic communication between apartment residents and management through ActiveBuilding since 2013. The portal has become the place where residents can enjoy an improved online living experience by paying rent, creating service requests, reserving amenities and renewing leases at their leisure. Residents can communicate with each other and receive important notifications from management. At the same time, ActiveBuilding is a reliable conduit that enables property managers to reach residents and employees with the information they need most in the mode they desire. Preferred way residents like to engage with management Communicat...