By: Jay Parsons, Tracy Saffos and David Polewchak
Every year, for decades, the question is asked at budgeting sessions among apartment property management executives: Can we reduce the staffing-to-unit ratio?
And every year, most executives …

By: Jay Parsons, Andrew Bowen and Tracy Saffos
In the property management business, almost everyone has what they call “secret sauce,” and they take a lot of pride in it – rightfully so. A lot went into building those strate…

By: Jay Parsons, Jonathan Breakstone and Tracy Saffos
When the pandemic hit, virtual tours quickly became the buzziest topic in apartment property management. We saw operators sprint to offer all types of socially distant tours to keep their …

The “4 P’s” of marketing – product, place, promotion, and price. It’s the classic approach ingrained in every marketing strategist’s repertoire in Marketing 101, long before digital technology led the masses throu…

Almost three years after the start of the pandemic, the Affordable Housing sector of the multifamily industry continues to face formidable challenges. And those challenges go well beyond what is typical in the Affordable sector. Technology is …

Apartment maintenance teams can boost resident satisfaction significantly by preparing for the unexpected. Timely response to maintenance requests is consistently at the top of the list of resident concerns, so being equipped with the right te…

As social distancing restrictions ease, property management companies are beginning to catch up on their backlogs of multifamily maintenance work orders.
The spread of the coronavirus and stay-at-home orders have necessitated deviating from n…

Times are a-changin’ in the rental housing market. Growing market demand pushes occupancy to the limit, making a property look good at first glance.—but a deeper look into the property may reveal a different story.
Checking your P…

Expense management is critical at any point during a run, but as cycles wane the need for preserving a budget lead or making up lost ground becomes more important. Eyes on spending get sharply focused on all operational facets, especially faci…

RISE Real Estate, a successful company with holdings in both conventional and student, finally has a new tool that benefits both properties. Before encountering the Mobile Facilities App, however, they documented maintenance the way most …