New Tools Extend Lead of Commercial Property Management

Not content to rest on their laurels, the design team for RealPage’s Commercial Property Management Suite has rolled out a trio of enhancements intended to streamline business for commercial customers. “Our intention was never to just become another player on the commercial side,” says Perry Levine, Industry Principal for RealPage Commercial. “I don’t believe anybody can match us feature for feature in commercial these days, and enhancements like these are going to continue putting distance between us and the other vendors in this space.” New Tenant Portal with Online Payments While the rest of the world has moved towards self-service via the Internet, client interaction in commercial property management has remained stubbornly hands-on and high-maintenance. With RealPage’s new Tenant Portal, tenants can visit a sleek, intuitive portal to view account and contract details, payment status and history and any other information property managers wish to make available for easy access. The portal is not only a great convenience for tenants, who after all are accustomed to this sort of access in other areas of their personal and business lives, but also for property management firms now relieved of countless phone calls and emails asking questions that can be answered with a few clicks. What’s more, for the first time, tenants who wish to avoid the hassles and expense of writing checks can easily pay their rent online, due to new ACH payment enablement. “The portal is one of those things that’s a win on every side,” Levine says. “There’s a direct benefit to our clients, the commercial property managers, in terms of taking a burden off their backs. But there’s also an indirect one in that they’re offering this great perk to their tenants that helps them strengthen their relationships and loyalty.” Sleek new user interface Complementing the Tenant Portal is an overall re...